FAQ

📦 Product & Features

Q: What is the NaviGuard Tracker?
A: The NaviGuard Tracker is a compact, discreet GPS device designed to help you locate and protect your valuables. It integrates seamlessly with Apple’s Find My network, so you can track your items directly from your iPhone without any extra apps or monthly subscription fees.

Q: How does it connect to Apple Find My?
A: Pairing is simple. Just bring the NaviGuard Tracker close to your iPhone, follow the on-screen steps, and it will automatically connect to Apple’s Find My app. From there, you can view your tracker’s location on a map and access all of Apple’s Find My features.

Q: Does it require a subscription or SIM card?
A: No! Unlike traditional GPS trackers, NaviGuard has no monthly fees or SIM cards. It works through Apple’s Find My network, which uses millions of Apple devices worldwide to help pinpoint your tracker’s location.

Q: How strong is the magnetic grip?
A: The NaviGuard Tracker is built with durable magnetic grips, allowing it to attach securely to metal surfaces such as vehicles, bikes, toolboxes, or other valuables. It’s strong enough to stay in place during regular movement and travel.

Q: Is it waterproof?
A: Yes, the NaviGuard Tracker is splash-resistant and built to handle everyday conditions. While it can withstand rain and accidental splashes, we recommend avoiding full submersion in water.

Q: How long does the battery last?
A: Battery life depends on usage and environment, but under normal conditions, the NaviGuard Tracker is designed for extended performance. When the battery runs low, you’ll receive a notification through the Find My app.

🛒 Orders & Shipping

Q: Do you offer worldwide shipping?
A: Yes! We provide free worldwide shipping on all orders, so no matter where you’re located, NaviGuard can reach you.

Q: How long will delivery take?
A: Shipping times vary by location. Most orders are processed within 1–3 business days, with delivery typically taking 7–15 business days depending on your region. You’ll receive a tracking link once your order is on its way.

Q: Can I track my order?
A: Absolutely. Once your order has been shipped, you’ll receive an email with your tracking number so you can follow it every step of the way.

Q: What if my order doesn’t arrive?
A: If your order hasn’t arrived within the estimated delivery timeframe, please contact us at naviguardstore@gmail.com and we’ll assist right away.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment methods available through Shopify’s checkout.

Q: Is my payment information secure?
A: Yes, your security is our priority. All payments are processed using secure SSL encryption and we never store or share your payment details.

🔄 Returns & Refunds

Q: Do you offer returns?
A: Yes, we want you to feel completely confident in your purchase. If for any reason you’re not satisfied, you can return your NaviGuard Tracker within 30 days of delivery for a full refund (conditions apply).

Q: How do I start a return?
A: Simply contact our support team at naviguardstore@gmail.com with your order details. We’ll guide you through the return process.

Q: What if my item is damaged or faulty?
A: If your tracker arrives defective or damaged, please let us know immediately. We’ll send a replacement or process a refund at no extra cost to you.

📱 Using NaviGuard

Q: Can multiple people track the same device?
A: Yes! You can share the location of your NaviGuard Tracker with family or friends using Apple’s Find My app, making it perfect for shared items like vehicles or luggage.

Q: What can I use NaviGuard for?
A: Our customers use NaviGuard for many things:

• Attaching it to cars, bikes, or scooters for theft prevention.

• Keeping an eye on luggage and bags while traveling.

• Securing tools, equipment, and valuable gear.

• Tracking personal items like backpacks or cases.

Q: Does it work everywhere?
A: The NaviGuard Tracker works wherever Apple’s Find My network is supported, which covers most regions worldwide.

📞 Support

Q: How do I contact you?
A: You can email us anytime at naviguardstore@gmail.com. Our support team will respond as quickly as possible, usually within 24 hours.

Q: Do you offer setup assistance?
A: Yes! If you need help setting up your NaviGuard Tracker, reach out to us. We’ll walk you through the pairing process and make sure everything works smoothly.